wpOps tracks support requests as Tickets with a real lifecycle and automated routing by rule, comment visibility scoped to who should see it, and a direct path to turn a ticket into billable delivery work — without a per-agent seat fee.
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A real ticketing lifecycle, not a shared inbox with labels.
Three steps, whether it's the first ticket or the thousandth.
From a Contact, a Lead, or a staff member creating it on someone's behalf.
Automated routing handles the obvious cases; anything else is a manual assign.
Closing asks for confirmation — a more final state than resolving.
Help desk pricing usually scales with headcount. This doesn't.
Yes — a Workflow rule can auto-assign by priority or other conditions the moment a ticket is created.
No — the license has unlimited internal users, unlike per-agent help desk pricing.
Yes — "Create Task from Ticket" carries the details over into a real, trackable Task.